App appears to be down?

App has been down for me since yesterday.

When you say it’s been down since yesterday, is it failing at launch, hanging on a loading screen, or throwing an error? That distinction matters, since a client-side crash and a service outage look identical from the outside. Worth checking whether the problem follows your account across devices or stays on one handset — if it’s account-specific, the app itself is probably fine and something tied to your profile is the culprit. Also note the exact time it started; patterns like that are easier to trace than a vague “since yesterday.”

On the account-vs-device point, a quick way to narrow it down is to sign in on a second device or a fresh install and see if the same failure appears. If it only happens on your usual profile, that points more toward cached data or profile-bound state than an outage. If it fails identically everywhere, that’s stronger evidence of a service issue. Either way, noting the exact start time and whether it’s launch, loading, or an error will make any report far easier to act on.

The second-device test is the part people skip, and it’s usually the fastest answer. I’d add one wrinkle: iOS and Android can cache different things in the same account, so if you have access to both, try each before concluding it’s profile-bound. And if it does fail everywhere, the exact start time plus whether it’s a launch crash or a spinner matters more than the description ‘down’ — that phrase covers a lot of different faults on the support side. Same goes for version numbers; an update landing around the time it broke is worth mentioning.